Your Views Matter

Principality Building Society is committed to putting our Members and customers at the heart of our business. As part of this commitment we run a programme of customer research throughout the year. We also run an online community ‘Member Pulse’ where members can share their views with us on a range of topics.

Customer Satisfaction

We conduct a number of surveys through Maze, our customer feedback tool, customers are asked to complete a Maze survey online following an appointment or call with our customer facing staff, and the feedback given allows us to monitor customers’ experience across our distribution channels.

Research at Principality

Research Panel PBS

The programme of customer research we run is varied and may involve inviting customers to attend discussion groups so that we can hear their views and opinions directly. Or we may conduct short surveys either by email or telephone. To find out more, visit Customer Research.


Member Pulse

Member Forum

If you’ve got ideas about how we can make Principality work for you, then join Member Pulse, our online community. As part of Member Pulse, you’ll be invited to take part in activities ranging from short surveys and chat rooms to more detailed discussions and activities. It’s your chance to tell us what matters to you. Join Member Pulse

Talkback Events

We hold two Talkback events across Wales, per year, for Members particularly those who are unable to attend the AGM - to hear about our business performance and to have their say on anything they have strong views on. These events are attended by some of our Executive team. 

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