Your cookie choices
• allow our website to work properly, and help keep it secure
• make our website easier to use by remembering you
• improve your experience by showing you information that's relevant to you
• help us to understand how people use our website
About this policy
This policy explains what cookies are, why we use them and what we use them for, and contains details of the cookies used on this website. We have also provided information about how you can manage cookies.
What is a cookie?
Cookies are short strings of text that are sent from a web server to your web browser memory when you visit a particular website. The cookie is stored on your computer but it is not an executable program and cannot damage your hardware or software.
There are many different types of cookie, including:
Session Cookies - These are temporary cookie files that are deleted when you close your internet browser. This means these cookies will not be remembered on your next visit. We use these cookies for personalised mortgages and savings calculations.
Persistent Cookies - These are cookies which stay in your browser until you either choose to delete them or they expire. These cookies can have an expiry date of up to 5 years.
Cookies help us to collect information from you which we can use when you visit or use our website again. This means we can give you personalised information and you can gain access to your calculations, accounts and carry out transactions.
• To monitor how our customers use our website, which help us make changes to improve your website experience
• To remember your language preference throughout your visit and on returning visits to our site
• To collect demographic information and visitor statistics which enable us to improve the content and structure of our website
• To collect data on viewed pages and suggest other pages/products that may be of interest
• To customise content and advertising on social media
• We also share information about your use of our site with our trusted social media, advertising and analytics partners
Some of the cookies we use collect information anonymously (so that we cannot identify you). However, other cookies do collect personal information which may be used to identify you, such as IP addresses. More details about how we use personal information about you is contained in our privacy notice.
Remarketing - These are cookies that are used to optimise services and campaigns.
If you would like, you can find a more detailed view of our cookies such as name and type by reading our Cookie Types page.
You can manage all cookies by amending the settings in your browser or using the toggles above.
Live Chat Cookies
We use Live Chat cookies to deal with enquiries via this channel and to analyse how it is used to continuously improve the service.
When we collect it from you:
If you begin a Live Chat session to speak to a colleague.
What we collect:
We will collect your name, information about the device you are using, for example; IP address, browser type, geolocation, operating system and platform, and anything else relevant to your enquiry. We will keep the information you give us for 3 months. (Please note: that we encourage you to not provide personal information through live chat.)
Why we collect it:
To deal with your enquiry and to continuously improve our service by analysing how people use the Live Chat service. All chat transcripts are deleted after a 3-month period including your name and IP address. Only anonymous device information is retained. If you require a copy of the chat transcript, you can download a copy upon ending the chat within the window. If you wish to receive a copy of the transcript after the window has closed, additional information may be requested in order to identify your transcript. If you do not give us the information we ask for, we will not be able to provide you with the transcript.
Through your web browser you can delete cookies that have already been set, or prevent furthr cookies being set.
Deleting the cookies will clear all cookies currently stored on your hard drive, but this will not however stop any cookies from being downloaded in future. If you delete cookies, any saved preferences and settings, such as previously viewed products or your language and branch preference will be lost.
Disabling cookies will stop websites from creating cookies on your hard drive. Please note that this will mean you'll be unable to save settings and preferences on the websites you visit as your browser will no longer receive cookies.
Please be aware that disabling cookies means that you may not be able to use many of the tools and facilities on our website.
Many browsers offer a 'Private Browsing' setting, which can be selected from the options. This allows you to browse all sites without any of your information being stored during your browsing experience. Please see help sections on the browsers to understand the full details.
If you have any issues with the above then please refer to the help section of your browser. Principality Building Society is not responsible for any issues caused by the changes made, so please ensure you are aware of what you are doing before making any changes to your browser settings as this may affect your browsing experience.
More information about cookies * can be found at the Information Commissioner's Office
*By clicking on the links you will leave the Principality website - Principality is not responsible for the content of external websites.
Questions & comments
If you have any questions or comments, or want more information, you can Contact Us or you can contact our Data Protection Officer as follows. Email: DPO@principality.co.uk or Post: Principality Data Protection Officer, Principality Building Society, Principality House, The Friary, Cardiff, CF10 3FA.