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Privacy and security

Taking good care your personal information


This page provides information about how we use your personal data, along with the rights available to you.


We are committed to protecting your privacy and ensuring that any personal information provided by you is secure. This means we only collect the information that we need to answer your questions, provide you with the savings accounts, mortgage products and services you want from us. We also use your information, with your permission to send you information we think you’ll find interesting.

Privacy policy

Our privacy policy contains more information about how we use your personal data, and can be downloaded here.

Our privacy policy


Watch a brief summary of how we collect and manage your information.

Your information

Read a summary of our privacy policy and information about electronic identification here. We recommend you read this with our privacy policy. If you would like a paper copy, you can visit your local branch or contact us to request one. 

Related pages

  • Your rights and our interests

    Understand the rights available to you, or the legitimate interests for which we use your personal data.

  • Your Security online

    Understand the steps we take to protect you when using our website and what you can do to stay secure online.

  • Cookies

    Read our cookie notice to understand what cookies are and how we use them on our website.

  • Updating permissions

    Find out more about marketing permissions and how to make changes to them.

How to get in touch


If you would like more information about the use of your personal data, or if you have any concerns or queries about your privacy and security, please contact us:


Call: 0330 333 4000

Email: enquiries@principality.co.uk

Post: Customer Contact Centre,  Principality Building Society, PO Box 89, Queen Street, Cardiff, CF10 1UA 


Alternatively, you can contact our Data Protection Officer directly on the following details: 


Email: DPO@principality.co.uk

Post: Principality Data Protection Officer, Principality Building Society, Principality House, The Friary, Cardiff, CF10 3FA.