Welcome to our help centre
Help and Support
Hello. How can we help?
Find answers to frequently asked questions and extra support if you need help from us.
Narrow your search down by choosing a category.
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Extra support when you need it
Help with bereavement, money worries, support needs, or other life events.
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Your online profile
Support to set up, access, and use your secure online profile.
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How we work
What it means to be a member, and how to get in touch or make a complaint.
Bereavement support
Losing someone close to you can be overwhelming.
We’ll guide you through what you need to do to manage their finances with Principality.
Help with rising mortgage rates
We know the recent changes to interest rates can be worrying when planning for the future. Let’s help you stay in control.
Can't find your answer?
We're always happy to help you over the phone or in branch.