Your rights and our interests

Yes. This right is sometimes called the right of erasure or right to be forgotten. If you chose to exercise this right, we would consider the circumstances first because the right is not always available, and we sometimes need to keep your information.

Before making a request, please consider the following:

• If you have an open, active account or mortgage with us, we need to keep your information because we need to manage your account, provide a service, keep you updated and monitor communications.
• If you had an open, active account or mortgage with us:
• In the last 6 years, we generally keep your information to help us investigate any issues that might arise in connection with your relationship with us. This might help us to resolve any concerns you may raise with us or
• Over 6 years ago, we might keep your information for a longer period if this is necessary in connection with your or our right to establish, start or defend legal claims, to investigate complaints, or to protect our business.
• If you applied for a mortgage with us we may securely keep information about credit applications for up to four years. This helps us to manage our lending criteria so we can continue to lend responsibly.
• If you only enquired about our services and don’t open an account, we may securely keep your information for 12 months to monitor our services and respond to any concerns you may raise with us.

Yes. This is called the right to rectification. If you feel some of the information, we hold about you is inaccurate or incomplete, by contacting us you can find out if you can get it corrected or add further information and how to go about it. We might ask you to provide official documentation to show the correct information before we change our records. 

Yes. There are two options available 1) the right of access and 2) the right to data portability:

• The right of access allows you to request Principality provide the information held about you. This is called a subject access request. If you choose this option, please contact us. We will securely send your paper copies of this information in the post.
• The right to data portability allows you to request your information in a machine readable format. This means the information may not be easy for you to read because it’s designed specifically for computers to read. If you want information displayed in a readable format, you should contact us about a subject access request. If you choose the right to data portability, we will send the information you have provided us (only) on a compact disc. This option is sometimes suggested by lenders when you’re considering making an application. At Principality, we won’t ask for this information when you’re making an application for our services, and we do not accept information about you from other lenders in this format.

Yes. These rights are as follows: 

• The right to restrict processing. If you’ve made a request for your information to be corrected, you can ask us to stop using your data or contacting you whilst your request is investigated. It’s important to note that we will still need to contact you with important information such as statements or if we identify unusual activity on your account, but we will endeavor to resolve your request before further using your information wherever possible. If you usually receive direct marketing, we’ll stop sending you this. If you want to start receiving this again after we’ve resolved your request, you’ll need to tell us. 
• The right to object. If you feel we’re using or processing your information inappropriately you can ask us to address this. This might be if you want us to stop sending you direct marketing, in which case, we can meet your request. If your request was about something else, we would consider the circumstances of your request. 

Yes. Our privacy policy provides details of who we’re likely to share your information with. Alternatively, you might be interested to know who we’ve told about a recent change you’ve made to your personal information as part of a rectification request. You can exercise this right of notification by contacting us. 

Yes. You have the right to:

Restrict processing; if you’ve made a request for your information to be corrected, you can ask us to stop contacting you whilst your request is being investigated.

You can choose not to receive direct marketing from us at any time. You can do this online through Your Account, at a branch or by contacting us. It can take 6 weeks to update changes so you may continue to receive marketing information during this time.

If you have an active account or mortgage with us, we will still need to contact you to manage your account, provide a service, to keep you updated and to meet your regulatory obligations such as sending you statements.

More information about this can be found in our Privacy policy.

We take measures to provide a first-class service. These measures include performing quality assurance and audits using our customers’ information. This helps us identify training needs, risks or enhancements to our processes, procedures and website. Our regulators might ask us to demonstrate how we meet their rules, and this sometimes means sharing customer information.

We may contact customers when a special deal period is coming to an end to let them know about other products available even if they‘ve chosen not to receive direct marketing. We do this because we believe it’s a service expected from us.

Where our customers can no longer deal with us through no fault of their own or wish to set up arrangements for us to deal with representatives for them, we may collect the personal data of someone else who is authorised to deal with the accounts.

More information can be found in the How we use your information section of our Privacy policy.

Remaining competitive means we’re continually developing products and services that will interest customers, both current and new. To do this we need to understand our customers and the market. One of the ways we do this is by analysing customers’ information, behaviour and feedback. Because we’re continually evolving, changes we make are recorded and this can sometimes include retaining customer information for this purpose.

For further information about customer research at Principality, please visit our page, Customer research.

You can choose to opt out of research communications at any time by contacting us or by emailing research@principality.co.uk.

More information can be found in our Privacy policy, especially in the How we use your information section.

We love opening up possibilities to everybody in our community and are proud to support our charity partners. One of the ways we help is by arranging volunteers and events to raise awareness for these important causes. Those choosing to get involved might provide personal information to help organise or run the event or be involved in promotional images to support our charity partners. 


More information can be found in our Privacy policy, especially in the How we use your information section.

We know that protecting our members and business from the impact of financial crime is vital. Amongst other means, we achieve this by prudently identifying risks and monitoring threats within legal and regulatory expectations.

More information can be found in our Privacy policy, especially in the How we use your information and the Who we share your information with sections.

We always aim to do the right thing for our customers, including those who have left Principality. Part of this involves being fully informed by way of record keeping and by taking legal advice. Sometimes this means keeping hold of information for longer periods than usual.

More information can be found in our Privacy policy, especially in the How we use your information and the Who we share your information with sections.

In a world of advancing technology, we actively examine the systems we use to store customer information so we can identify threats and emerging problems. We must also actively monitor our premises to keep our data, our premises and most importantly our customers and colleagues safe.

More information can be found in the How we use your information section of our Privacy policy.