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How can we help you?

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Managing Your Account online

Common Queries

How can I put money into my online only savings account?

As a building society we use Barclays Bank as our bank account provider, so don’t worry if you see Barclays appearing as the recipient bank when putting money into your Principality savings account.

To pay money in you will need to enter the following details:

Name/Payee: Principality Building Society
Sort code: 20-18-23
Account number: 90653535
Reference: your 9-digit Principality savings account number.

Transferring an ISA to Principality from another provider

When transferring an ISA from another provider to us, the other financial institution will need to see a signed transfer document which can be downloaded here. If you don't have access to a printer, please send us a secure message on Your Account or email us, and we will print the document off and send it to you. 

Please note, it can take 15 days for a cash ISA to be transferred and 26 days for a stocks and shares ISA to be transferred. 

I'm having difficulty logging in online

User ID not working – If you’ve entered your password incorrectly more than 3 times, there may be an issue with your User ID. Your User ID begins with a P and is followed by 9 numbers e.g. P123456789. This should not contain any dashes. 

If you have forgotten your password, you can reset this on the login page. You can do this by selecting ‘Forgotten your password?’ which is displayed under the password box. You will need your User ID; e-mail address, mobile phone and the answers to your security questions or memorable word.

The criteria for the security questions is they need to be at least 5 characters long. It is not case sensitive. Your answers can have spaces, numbers or symbols but don’t have to. Please also check that you have re-entered your password at the bottom of this screen. 

If you are registering for the first time you will need to request a postal activation code. We do this to verify your address. This will arrive to you within 5 working days. To enter your activation code you will need to login with your User ID, password and OTP. When prompted to activate your account, you will need to enter the 6 number code that was posted to your address. If you have not received your postal activation code within 5 working days, you can request another one by selecting ‘not yet received your activation code? You can request a new one here’

If you're seeing a 'Sorry somethings gone wrong' error message – Try changing to a different browser or different device. If the problems persist, please call us on 0330 333 4000

How do I activate my online savings account?

Once you have successfully applied for a savings account, you will receive an activation code in the post within 5 days. You will only need this to login to Your Account for the first time and then each time you login you will be sent a one-time passcode (OTP) to your mobile.

If you do not receive an OTP within 10 minutes, there are number of things you can check before you call us. Please check that your mobile is switched on before logging in to Your Account. Once you have requested your OTP, it may take up to five minutes to arrive. Your network provider may be able to help: if you have poor or no signal; if there are restrictions on the type of texts you receive; or if you have not received any other expected texts today (not including WhatsApp).


What else can we help you with?

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How to get in touch

Our Address

Write to us at: - Principality Building Society, Principality House, The Friary, Cardiff, CF10 3FA. 

Call us

Our contact specialists are available Monday-Friday 9am - 5pm & Saturday 9am - 1pm

  • General enquiries - 0330 333 4000 *
  • New Mortgage enquiries  - 0330 333 4002 *
  • Renewing your rate on your existing Mortgage - 0330 333 4030 *
  • Arrears or if you are in financial difficulties - 0330 333 4020 *

If you're calling from abroad, you may wish to use 029 2038 2000.

*Calls to this number are part of inclusive minutes from mobile and landline packages. 

To help us maintain our service and security standards, telephone calls may be monitored or recorded. 

If you’re concerned or affected by the recent increases in the cost of living and you need help, please visit our support page:

Customer Support

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