Privacy Policy Infographic

For a brief overview of our Privacy Policy, please have a look at our Infographic below. You can read our Privacy Policy in full by clicking on the link in the Useful Privacy Policy Related Links menu.

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Privacy Policy Infographic


Here’s a brief overview of how we collect and manage your personal information and what control you have over it.

Our commitment to you

At Principality Building Society, we’re owned by and run for the benefit of our 500,000 Members. Which means putting you at the heart of everything we do. As part of that, we’re committed to protecting your privacy.

What information we collect and why

We will only collect the information we need to answer your questions, provide you with the savings account, mortgage, insurance policy or service you want from us, and with your permission, to send you information we think you’ll find interesting.

We need your details to do our job

As a Member the information you give us makes it possible to carry out the agreement we made with you when you opened an account with us, as well as helping us meet our legal obligations

How we use cookies

Web cookies are small files of information that help to remind us if you’ve visited our website before and if so, how you like to use it. These cookies help us to improve your online experience with us.

Sharing your personal information

To provide our services to you, your details may be shared with other companies in our group, as well as external suppliers, credit reference agencies, third parties and crime prevention organisations, but only when this is necessary.

How long we take care of your information

We hold on to your details for as long as you have an account with us, and like all other banks and building societies, for six years after your account is closed. This is so that we can easily handle and respond to any future questions or claims.

The better we know you, the better we can help you

From time to time, we’d like to contact you about accounts and services from us and third parties that we think you could benefit from. But before we send you any information like this, we’ll always ask for your permission.

You are always in control

You have the right to ask to see what information we have about you. This is called a ‘subject access request’.

Don’t fancy hearing from us?

Then just let us know, and you won’t receive marketing from us again.

Read our full Privacy Policy

If you’d like to read through our full Privacy Policy, you can find it at

We’re here to help

If you’d like to talk more about what our Privacy Policy means to you, we’re here to help. Pop into your local branch or give us a call on 0330 333 4433.

  • If you have any questions or comments, or want more information, you can call us. See our Contact Us page for more details. Or you can contact our Data Protection Officer as follows. Email: or Post: Principality Data Protection Officer, Principality Building Society, Principality House, The Friary, Cardiff, CF10 3FA.

Principality. Lle mae cartref yn bwysig.